Frequently Asked Questions

RentMate is a communication platform for landlords and tenants. Tenants can report issues and get updates. Landlords can manage properties, track progress, and stay organised. All in one place.

Yes, tenants are always free. Landlords get powerful tools to manage their properties.

Add a property to your dashboard, then generate a unique invite link. Share it with your tenant via email or text. They'll create an account and be linked to your property automatically.

Yes, manage one property or hundreds from a single dashboard.

Log in, click "Report Issue", choose a category (Plumbing, Heating, etc.), add a description, and upload photos if helpful. Your landlord will see it right away.

Yes, you'll see a timeline with updates when your landlord views, schedules, or completes the repair.

Yes, your data is handled with care and protected using modern encryption. We’re GDPR compliant and never share your details without consent.

Go to the login page and click "Forgot Password". Enter your email and we'll send a secure reset link.

RentMate is a fully responsive web app. It works beautifully on your phone or tablet browser without needing a separate download.